![]() ![]() In the GPU folder find the sub folder for the application you are using and check for these files. If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2. On Mac the location is: ~/Library/Application Support/Adobe/CameraRaw/GPU On Windows the location is: %APPDATA%\Adobe\CameraRaw\GPU Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder. If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)Ħ Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists. Save the DxDiag.txt file and submit it when reporting problems.When it’s enabled click the Save All Information button.Type in dxdiag (this does a search for the program).Tap the Windows key on your keyboard or click on the Windows button in the task bar.The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems. Enter the path ~/Library/Application Support/Adobe/CameraRaw.One shortcut to get to this folder on Mac is to… On Mac the log location is: ~/Library/Application Support/Adobe/CameraRaw/Logsįor example: /Users/tester/Library/Application Support/Adobe/CameraRaw One shortcut to get to this folder on Windows is to…įor example: C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs On Windows the log location is: %APPDATA%\Adobe\CameraRaw\Logs ![]() Perform the minimum number of steps required to reproduce the problem.The best way to collect a log about a bug is to. Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic. IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files. Please collect and send logs to Adobe when reporting problems. Current position of the options and checkboxes.The exact version of Camera Raw or Lightroom.When reporting problems on user forums or to technical support, it’s useful to include this information. Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. Lightroom Classic GPU System Requirements (Note: this may be the older 8.4 requirements).Camera Raw GPU System Requirements (Note: this may be the older 11.4 requirements).Note For Lightroom Classic 8.4 and later and Lightroom 3.0 and later the technical GPU hardware and software requirements for GPU acceleration are exactly the same as for Camera Raw. Verify Your System Meets the Requirements for GPU Acceleration Verify You Have Installed the Latest Version of Camera Raw or Lightroom 2. If GPU acceleration is not enabled or not working as expected, use the following troubleshooting guide to gather more information.ġ. I couldn't find a TempDisableGPU file either. I've followed troubleshooting advice I've seen on other forums, and nothing listed below has worked.
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